Tilbagebetalingspolitik

Under What Circumstances Are Refunds Available?
Refunds are available for purchases under the following conditions:

1. Orders That Have Not Yet Shipped (Cancellations):

(1) Within 24 hours of placing the order (provided the package has not yet been dispatched): A full refund will be issued, with no transaction fees charged. 

(2) More than 24 hours after placing the order (provided the package has not yet been dispatched): The order may still be cancelled; however, a 10% transaction fee will apply, and the remaining balance will be refunded.

2. Orders Where Goods Were Not Received:

(1) Correct Address Provided, but Package Not Received After a Prolonged Period: After communicating with the customer to verify the details and obtaining their consent, a refund will be issued. 

(2) Missing Items in Multi-Item Orders: After verification with the customer and obtaining their consent, a refund will be issued for the specific items that are missing.

3. Refund Issues After Receiving Goods:

(1) Product Damaged During Shipping: Please submit photos or videos to our Customer Service Department for verification. Once verified and agreed upon by both parties, a refund will be issued. 

(2) Defective Product: Please submit photos or videos to our Customer Service Department for verification. Once verified and agreed upon by both parties, a refund will be issued. 

(3) Change of Mind (Product Unused, Packaging Unopened, and Resalable Condition): Please submit photos to Customer Service for verification. Once verified and agreed upon by both parties, a return/refund will be processed.

If you have any other questions regarding refunds, please contact our Customer Service Team and provide relevant details (such as photos or your order number) so that we may promptly investigate and assist you.

When Will the Refund Be Received?
Once the refund process is complete, the funds will be credited back to your original payment account within 24 hours. If you do not receive your refund after a prolonged period, please contact our Customer Service Team at info@bestcocksleeve.com for assistance.